Digital Delivery Officer

Forward Action is looking for a Digital Delivery Officer to join our fast-moving team. You’ll become our go-to expert for setting up mass email sends and Facebook ads, building the promotion campaigns that help our progressive clients hit their goals. You’ll also play a central role in our testing and optimising programme, reporting and analysing A/B test data and taking ownership of our test results library. If you’re passionate about making the world a better place, are excited at the prospect of working on the cutting edge of digital fundraising and campaigning and have excellent attention to detail and an analytical mind, this job is for you.

This is a permanent role, with the freedom to work both in our London office and remotely from anywhere in the UK. You can work either four or five days per week. Applications close Sunday 1 September.

Who we are

Forward Action is a digital movement building agency for progressive causes. We have been in the engine room of some of the most successful election and charity digital campaigns of the last few years, helping our clients add millions of new supporters to their email lists, raise more money online (from more donors) and create campaigns that have led to real-world change.

Our clients are some of the most exciting and impactful organisations in campaigning, including Greenpeace, The Labour Party, Centrepoint, WaterAid, and SumOfUs.

What you’ll do as part of our team

  • Build emails, set up Facebook adverts, and use Typeform to build surveys and prototypes of the engagement tools Forward Action is well known for (like this one)
  • Learn how to use a variety of tools for setting up and analysing digital adverts and email campaigns, including Facebook Ads Manager, Google Adwords, Mailchimp and Engaging Networks
  • Learn how to use tools to report on data from A/B tests, including Google Analytics, Google Data Studio, and Google Spreadsheets
  • Use these tools to gather data on ad campaigns, email campaigns and A/B test results (N.B. you won’t be expected to build tests, just report on their results)
  • Work with our Strategy team to analyse these results, then write up reports for clients and the rest of the Forward Action team
  • Take ownership of our test results library, keeping it up to date with new test results and working out a system for categorising results to make them easy to look up
  • Help other team members out with ad hoc organisational and administrative tasks to support their work (for example, helping out with application admin when we hire for new roles)
  • Liaise with clients via email, Trello and video calls

Benefits and location

Pro Rata Salary: £24,839 if you live inside London, £22,177 if you live outside London (with an additional £3,000 per year expense allowance for travel into/accommodation in London for meetings). This is a permanent contract.

Location: In our Hoxton London office, with the option to work remotely. Ensuring our team is open to people who live outside London and enabling staff to work flexibly are important values to us, so you’ll have the freedom to work from home regularly. Most of our meetings are done via video conferencing, but you may occasionally need to attend meetings with clients in London – once a month or so, on average.

This will be a full time role by default, although we’re happy to discuss four-day-per-week working as part of the interview process.

Holiday: 25 days/year, plus bank holidays and the week between Christmas and New Year

Why work at Forward Action?

Our values are critical to us: we will only work with causes that make the world a better place. You will get to work with some of the most inspiring and impactful organisations in the sector, and spend your days helping win progress on everything from climate change to clean water.

You will be working at the cutting edge of digital campaigning. We recognise that what we do can always be tested and improved, so we constantly pursue innovation. We are an agile, fast-moving team, and you will have the opportunity to rapidly develop and expand your skills and experience.

We are an equal opportunity employer and will use an anonymised application procedure to ensure the hiring process for this role is as fair as possible. Our team is open, inclusive, friendly, respectful and kind.

Abilities and experience you’ll need to have

  • Excellent organisation and attention to detail
  • An aptitude for maths and working with numbers
  • Basic HTML knowledge
  • An enquiring and analytical mind, enthusiastic about using data to challenge assumptions
  • Good written and verbal communications skills
  • Comfortable working in a fast-paced environment
  • Enthusiasm for using the internet to help build a fairer, more progressive world
  • Fluency in spoken and written English

Above all, we’re looking for a quick learner. We don’t expect you to know or have done everything when you start – instead, we’ll be looking for you to pick up new skills and knowledge quickly, then run with them.

Abilities and experience that are nice to have

We know it’s not possible for any applicants to have all these skills – it’s likely you’ll be able to bring two or three of the following to our team:

  • Intermediate-level Excel/Google Sheets skills
  • Experience setting up Facebook adverts
  • More-than-basic web coding skills
  • Experience building email marketing campaigns
  • A qualification in or experience with statistical analysis
  • Experience working in the charity sector or at an agency
  • Experience of working towards measurable goals as part of a team
  • Experience running or analysing A/B tests or experiments
  • Experience using Google Analytics

How to apply

To apply for this job, please complete the form here:

N.B. To ensure our hiring process is as fair as possible, we run an anonymised application procedure. So please remove your name and contact information from your CV before uploading it, and only enter these details in the online form.

To apply, you will need to include:

  • your CV (with name and contact details removed)
  • up to 250 words explaining why you want this job and how you’re suited to the role

Applications close on Sunday 1 September. Shortlisted candidates will be asked to complete a written online task from home – this can be any time that works for you between Friday 6 and Sunday 8 September. Selected candidates will then be invited to attend an interview (either in person in London or via a video call) on Tuesday 17 September.

If you have any questions about the role or the hiring process, you can contact our team at: