How to use the on-call system

If you’re one of our existing partners and have an emergency on a Friday, please call 020 8124 0798.

A member of our team will be ready to help and bring in support from other team members where needed. 

When to use the on-call system 

Emergencies are anything that’s going to have a detrimental impact on your project. They include any of the following issues: 

• Live web pages we’ve built are unresponsive
• There are bugs on live web pages which prevent people from using the page
• There are data issues with live pages
• You need us to turn off paid social or automated emails in response to unforeseen circumstances (for example, a major news event) or where there’s a bug with ads set up or delivery (e.g. ads are spending too much or too little)
• You have a significant rapid response campaigning or fundraising opportunity that you must respond to on the same day to take advantage of
• You have an issue that affects their reputation or brand and cannot wait until after the weekend

If any of these issues have come up, don’t hesitate to give us a call on 020 8124 0798.

For any non-emergency issues, drop us an email and we’ll get back to you as soon as possible on Monday.