Privacy Policy

Forwardaction.uk is provided by Forward Action Ltd.

Forward Action is a data controller. A data controller determines how and why personal data is processed.

What data we need

The personal data we collect from you includes:

The legal basis for processing this data is consent from you.

Why we need it

We use Google Analytics and Mouseflow software to collect information about how you use Forwardaction.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

We do not collect or store your personal information (for example your name or address) so this information cannot be used to identify who you are.

Google Analytics stores information about:

Mouseflow

Mouseflow is a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback surveys, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.

For more information, see Mouseflow’s Privacy Policy at https://mouseflow.com/legal/company/privacy-policy/

For more information on Mouseflow and GDPR, visit https://mouseflow.com/legal/gdpr/.

For more information on Mouseflow and CCPA/VCDPA visit https://mouseflow.com/legal/ccpa.

We also collect data in order to:

What we do with your data

The data we collect may be shared with supplier organisations.

We will not:

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

Your personal data may, throughout the course of its processing at Forward Action, be transferred outside of the European Economic Area (EEA). Where this is the case, all appropriate technical and legal safeguards will be put in place to ensure that you are afforded the same level of protection as within the EEA.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

You can also:

If you have any of these requests, get in contact with our Data Protection Lead.

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, Forward Action will take reasonable steps to let you know.

Contact us or make a complaint

Contact the Data Protection Lead if you:

Data Protection Lead
Joe@forwardaction.uk
Forward Action
93 Kingsland Road
London
E2 8AG

You can also make a complaint to the Information Commissioner, who is an independent regulator.

casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm

Last updated: 8th February 2019