---
title: On Call
date: 2025-03-17T14:25:16Z
modified: 2025-09-10T14:09:28Z
permalink: "https://forwardaction.uk/contact/on-call/"
type: page
status: publish
excerpt: ""
wpid: 2759
timestamp: 2025-09-10T14:09:28Z
tags: []
---

#### How to use the on-call system

**If you’re one of our existing partners and have an emergency on a Friday, please call 020 8124 0798**.

A member of our team will be ready to help and bring in support from other team members where needed.

#### When to use the on-call system 

Emergencies are anything that’s going to have a detrimental impact on your project. They include any of the following issues:

- Live web pages we’ve built are unresponsive
- There are bugs on live web pages which prevent people from using the page
- There are data issues with live pages
- You need us to turn off paid social or automated emails in response to unforeseen circumstances (for example, a major news event) or where there’s a bug with ads set up or delivery (e.g. ads are spending too much or too little)
- You have a significant rapid response campaigning or fundraising opportunity that you must respond to on the same day to take advantage of
- You have an issue that affects their reputation or brand and cannot wait until after the weekend

If any of these issues have come up, don’t hesitate to give us a call on **020 8124 0798**.

For any non-emergency issues, drop us an email and we’ll get back to you as soon as possible on Monday.